Full Time
Ebene
Posted 2 months ago
Description of role:
- Installation, configuration, backup and troubleshooting of operating system(s), application software or databases or network devices under responsibility while ensuring continuity of business for all stakeholders.
Main Responsibilities:
- Provide first line support on Personal Computers (PCs) & laptops to internal users
- Assist superiors in managing systems/databases/network proactively
- Installation & configuration of internal systems:
- Windows and Linux OSs including network configuration,
- MS Office 365 with Outlook,
- Antivirus software,
- Configure network printers.
- Diagnose/troubleshoot technical issues
- Upgrade IT systems & network infrastructure
- Install servers, devices, systems software and firewalls
- Follow licenses and renewals of Windows, Office 365, antivirus software
- Manage Antivirus server software and ensure regular signature updates
- Responsible for managing SharePoint & Exchange mail server.
- Ensure backups of data:
- Office 365,
- LAN Windows 2022 servers,
- CCTV & Access control systems,
- PABX data,
- Mail server data.
- System & LAN security. Ensure:
- Latest security patches applied on servers & workstations,
- Apply necessary patches & operating systems hardening
- Apply recommended ISO27001 mitigating controls
- Bit-locker disk encryption & DLP configured on all PCs/laptops,
- Users regularly update antivirus software and perform scan on PCs/laptops
- Monitor performance of WIFI access points
- Follow up on change requests
- Maintain inventory & keep track of all IT assets
- Responsible to scrap & dispose old/unused IT equipment
- Assist Senior System Administrator in:
- Purchasing IT equipment and necessary software,
- Contacting potential suppliers,
- Conducting Proof of Concepts,
- Comparing between several POC products and recommending best solutions,
- Conducting risk assessments of IT assets.
- Train new system users and set up their accounts
- Monitor the performance of servers, software and hardware
- Adhere to company’s BCP/DRP procedures
- Ensure a malware free environment
- Update technical documentation & ability to write concise/precise reports
- Attend to issues as raised by stakeholders
- Any other cognate duties assigned by Head of Department
Candidate Profile:
- Diploma in IT with any IT related certifications
- At least 2 years relevant working experience
- Ability to work outside of normal hours and attend urgent issues whenever required
- Email writing and management reporting skills
- Good communication skills
- Ability to translate technical jargons into simple terms