Contract Duration: 2 years
Position Overview:
Mauritius Network Services Ltd. (MNS) is seeking an experienced Agile Coach to lead our organization’s transformation toward becoming fully agile. As the Agile Coach, you will primarily focus on guiding and supporting the software development team while also upskilling team leads and project managers in agile methodologies. Beyond the software department, you will play a pivotal role in fostering an agile culture across other departments, including HR, Infrastructure, Cloud & Security, Finance, Business Development & Marketing and Application Support Teams.
This is a unique opportunity to shape the agile strategy of a forward-thinking organization and make a significant impact across all functional areas.
Key Responsibilities:
Agile Transformation
- Lead MNS’s strategy to become a fully agile organization.
- Partner with leadership and key stakeholders to define and implement an agile roadmap.
- Advocate for agile principles and practices across the company.
Coaching and Training
- Guide the software development team in implementing and refining agile methodologies such as Scrum, Kanban, or SAFe.
- Provide hands-on coaching and mentorship to team leads, project managers, and other key personnel including the Management Team.
- Design and deliver training programs to upskill non-technical departments (e.g., HR, Marketing, Finance, etc.) in agile practices tailored to their workflows.
Team Development
- Support teams in adopting agile mindsets and methodologies.
- Foster a culture of continuous improvement by helping teams identify and overcome challenges in their agile practices.
- Enable teams to self-organize and enhance collaboration, accountability, and adaptability.
Cross-Departmental Integration
- Work with HR to introduce agile performance reviews, hiring processes, and employee engagement.
- Assist Finance in adopting agile budgeting and forecasting.
- Collaborate with DevOps and Infrastructure teams to align agile methodologies with technical operations.
- Help Customer Service and Help Desk teams implement agile principles for faster and more responsive service.
- Partner with ISMS to ensure agile practices align with security and compliance standards.
Metrics and Reporting
- Define key performance indicators (KPIs) to measure the success of agile adoption.
- Monitor and report on the progress of the agile transformation across departments.
- Identify areas for improvement and adjust coaching strategies accordingly.
Qualifications and Skills:
Education and Certification
- Bachelor’s degree in Business, IT, or a related field.
- Certifications in Agile methodologies (e.g., Certified Scrum Master, SAFe Program Consultant, ICAgile Certified Professional, etc.).
Experience
- At least 8 years of experience in the ICT field. Out of which at least 1 year of proven track record as an Agile Coach or similar role, guiding teams and organizations through agile transformations.
- Experience working in multi-departmental agile coaching, including non-technical teams.
- Familiarity with agile tools like Jira, Trello, or similar platforms.
Skills:
- Strong understanding of various agile frameworks (Scrum, Kanban, SAFe, etc.).
- Exceptional coaching, mentoring, and facilitation skills.
- Excellent communication and interpersonal skills to influence stakeholders at all levels.
- Ability to tailor agile practices to diverse departments and teams.
- Strong analytical and problem-solving skills.
Why Join MNS?
At MNS, we are on an exciting journey to redefine the way we work and deliver value. As our Agile Coach, you will be at the heart of this transformation, helping us achieve our vision of becoming a fully agile organization. We offer a collaborative work environment, opportunities for professional growth, and the chance to make a lasting impact.
Join us and be part of a team driving innovation and excellence across Mauritius Network Services Ltd.