Full Time
Ebene
Posted 2 months ago
Description:
Ensure cross-functional team is using best methodologies and acts as 1st escalation point for clients/team members; responsible for timely delivery of projects and associated billings
Main Responsibilities:
Financials
Ensure appropriate all staff does timesheet correctly and accurately for each service / project they are working on.
Operations
- Define project requirements by identifying project milestones, phases and elements
- Day-to-Day project management; monitor project progress by tracking activity, resolving problems, publishing progress reports, recommending actions
- Ensure appropriate software development procedures and processes are followed
- Identify and flag high-risk issues which can jeopardise the good delivery of the project
- Review and revise product requirements and specifications, ensuring top quality designs that will improve customer experience
- Monitor and analyse new technologies and their potential applications to MNS’s business and product lines
- Contribution and participation to Business Development
Customer Experience
- Ensure delivery of project as per client’s brief
- Ensure best methodology used
- Ability to communicate effectively with the clients
- Ability to manage clients’ expectations
- Ability to flag issues
People and Culture
- Ensure team members are aligned with the core values
- Ensure retention of staff
- Ensure staff issues are handled appropriately and escalated as required
- Ensure staff members are provided relevant training/coaching
- Ensure staff is provided with relevant and timely feedback
- Manage performance of staff
Candidate Profile:
- Bsc in IT or any other relevant field
- At least 6 years proven working experience, with at least 3 years at a senior software developer position
- Email writing skills
- Ability to translate technical jargon into simple terms
- Presentation skills
- Good planning and organisational skills
- Good Time Management
- Relationship management skills
- Good negotiation skills
- Conflict Management
- Team Management/Coaching skills
- Good Communication skills